IT Vendormanagement Fundamentals

How to Manage external IT Service vendors (live online training course)

• Introduction(Definitions, alignment, provider management & the outsourcing life cycle)
• Basic conditions(Customer and service orientation, standardisation, sourcing strategy / goals, provider categorisation, outsourcingcontract, successful service transition)
• Integration into the organisational structure(Task overview, role / responsibility assignment, various options for organisational integration, interfaces to other teams)
• Required personnel & skills(e.g. qualifications, competencies, risks & success factors)
• Relevant processes(Processes & interfaces to be considered, process design & implementation)
• Tools(Necessarytools& interfaces for service operations and provider control, RPA)
• Governance(Evaluation of providers, review of the sourcing strategy, relationship management / committees / meetings.risk, knowledge and compliance management)
• Operations(Reporting & performance management, operations management: serviceintegration & monitoring, finance management: managing invoices & budgets)  
• Changes(Handling of changes, claim management, integration of change projects into internal project portfolio management, changing the provider)
• Continual Improvement(Improvement process, innovation management, SPICE for provider management)

 

You may want to consider our in-house training option!

Objectives

 

Your benefits ...

you will get

• an overview of all relevant tasks,
• insights into options of organisational integration,
• tips for an efficient provider management, especially in multi-provider environments,

… you will learn

• which 9 dimensions have to be taken into account when building up an efficient provider management,
• which basic conditions, methods and organisation are necessary for a successful cooperation,
• how to design them efficiently - how to avoid friction losses and how to achieve your goals.

 

IT Managers, IT Service Managers, IT Operations Managers, IT Service Providers Employees involved in IT outsourcing projects

Englisch

Teilnehmerbestätigung

2.011,10 € (pro Person)

Präsenzkurs

2 Tage

Tageskurs

Termine und Orte

Von	Bis	Ort	Durchführungs- garantie	Frühbucher bis Betrag	Lastminute ab Betrag
05.03.2025	06.03.2025	Live Online-Kurs
21.07.2025	22.07.2025	Live Online-Kurs